Delivery & Returns

ISAN TERMS AND CONDITIONS FOR THE SALE OF GOODS

Registered company address:

Independent Street Arts Network
54 Chalton Street
London  NW1 1HS

Independent Street Arts Network is a Company Limited by Guarantee in England and Wales No. 431 6026
VAT registration No. 773 892 576

TERMS AND CONDITIONS FOR THE SALE OF GOODS

How to place an order
Shopping at www.isanuk.org uses the WooCommerce template. When you have found a product that you wish to buy, just click on the basket icon to add it to your shopping bag. The quantity of products that you have selected will be displayed at the top right of the screen throughout your shopping session next to the cart icon. Should you wish to amend you selection, simply click on the basket icon to review your purchases and their total value. Once you have finished shopping, click on the checkout icon to complete your purchase.

Payments are taken via Paypal. For this, your credit or debit card details will be required together with confirmation of the delivery address.

Once you have successfully placed an order you will be sent an email confirming, among other things, receipt and the details of your order. Your order represents an offer by you to purchase goods from us. Please check the confirmatory email and notify us immediately of any errors at info@isanuk.org. A follow-up email will then be sent once the goods have been dispatched to you, and it is only at this point in time that we accept your offer, are bound to fulfil it and a contract is formed.

If an item you have requested is temporarily out of stock it will not be included in your order, you will not be charged for it.

Delivery
The charge for post and packing for all orders sent to locations in the UK and internationally is based on weight. We have designed a matrix that includes the weight of every product we have available. If you buy multiple items, the total weight of the order is converted into a carriage charge, dependant on your location in the world.

We aim to dispatch all items within 3 days of accepting your order, but UK customers should allow up to 7 days for purchases to arrive. Please note that delivery estimates are not guaranteed. You will be notified by email once your goods have been dispatched from ISAN.

Please note that if you are ordering goods for delivery overseas you may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with you and ISAN has no control or liability for them.

Taxes
All purchases (except books, which are 0% VAT) within the UK are subject to a VAT charge rated at 20%. The prices on our site are inclusive of VAT. Overseas customers may find their orders are subject to import duties and taxes, which may be levied once a delivery reaches its destination country. ISAN has no control over additional customs charges. These charges are to be paid by the customer.

Every delivery includes a valid VAT receipt.

Product Information
All prices are quoted in pounds sterling and are inclusive of UK Value Added Tax. If the price quoted on the website is incorrect and the true price is lower than that quoted we will charge you the lower price. If the true cost is higher than the quoted price we will either inform you of the true cost and await your confirmation of your order at the higher price or inform you that we cannot accept your order and let you know the reasons for such cancellation.

All sizes, weights and capacities of the goods given on the site are approximate, but we individually weigh each item before putting it on the site to provide a fair and precise shipping cost estimate.

Privacy
We are committed to preserving your privacy. Any information we collect about you will only be used lawfully in accordance with the Data Protection Act 1998. At no time will ISAN pass information onto third parties, unless you give us prior permission.

When you register you will be given the option of being placed on a mailing list to receive further information about ISAN activities, events and shop promotions. Please see our Privacy Policy) for further information. 

Cancellation
If you wish to cancel  an order before the goods have been dispatched please email us at info@isanuk.org as swiftly as possible quoting your order reference number. If the goods have already been dispatched you will need to follow the instructions in our Returns Policy below.

Returns Policy
If you receive damaged goods, please contact us immediately at info@isanuk.org

If you do not receive damaged goods but are not satisfied with your purchase for whatever reason you are able to cancel your order provided we receive written notice of your cancellation and you return the goods in reasonable condition within 14 days of receipt of the goods.

This does not affect your statutory right to a 7 working day cooling-off period starting from the date of receiving the goods.

Please securely package and return the relevant item to the ISAN office here. We recommend the goods are returned by recorded delivery.

We will not be responsible for the costs of returning the goods to us unless they are faulty or delivered to you in error.

As soon as we received notice of your cancellation and the goods have arrived back with us in what we consider to be a re-saleable condition, we will refund the cost of the goods. There is no refund for any exceptional delivery charges or charges made for the service of gift-wrapping your purchases. We will provide the refund within 30 days from the receipt of the notice of cancellation.

Limitation of Liability
ISAN will be responsible for any losses suffered by you if the losses suffered were reasonably foreseeable by either party when the contract for sale was formed. We will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable by either party when the contract for sale is formed.

Nothing in this Agreement shall limit ISAN’s liability for death or personal injury caused by our negligence or breach of duty.

Governing Law
These terms and conditions are governed by English law, you agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us.